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Privacy Policy

Protecting Your Privacy

At Shoon, we are 100% committed to protecting the privacy and security of our customers and site visitors (yep, we mean you). The Shoon team members are customers themselves, of both Shoon and other internet sites – so we totally appreciate and respect how important privacy is. If you have any questions about how we protect your privacy, drop us a line at customerservices@shoonshoes.com

For all our services, the data controller — the company that’s responsible for your privacy— is Shoot ltd

Navigating this page

 How we use your information
 Sharing your information
 Marketing messages
 Seeing adverts for Shoon online
 Your information and countries outside Europe
 Keeping your information
 Your rights
 Changes to how we protect your privacy
 Cookies 
 How to contact us

How we use your information

We use your information in a number of different ways — what we do depends on the information. The tables below set this out in detail, showing what we do, and why we do it.

Your name and contact details

How we use your name & contact details

Why?

Deliver your purchases to you

We’ve got to do this to perform our contract with you (otherwise we can’t get gorgeous new shoes to you

Send you service messages by text, e-mail, such as order updates

We’ve got to do this to perform our contract with you (so you know when your order is coming)

Sending you information by email, SMS, or post, about our new products and services

To keep you up to date. We only send this with your permission

Fraud prevention and detection

To prevent and detect fraud against either you or Moda In Pelle – unfortunate, but absolutely essential

Showing you Shoon adverts as your browse the web

So you can see our latest products and deals

Finding out what you, and other customers, like

To ensure we are giving you what you want

 

Your date of birth information

How we use your date of birth

Why?

Fraud prevention and detection

To prevent and detect fraud against either you or Shoon – unfortunate, but absolutely essential

 

Your gender information

How we use your gender information

Why?

To direct you to the right part of our website

To get you to the products that you want faster

 

Your payment information

This means your card’s security/CVV code, don’t worry, we don’t keep them.

How we use your payment information

Why?

Take payment, and give refunds

We’ve got to do this to perform our contract with you — we can’t give all our stuff away!

Fraud prevention and detection

To prevent and detect fraud against either you or Shoon – unfortunate, but absolutely essential

 

Your contact history with us

What you’ve said to us — for example, over the phone, on instant chat, or on social media.

How we use your contact history

Why?

Provide customer service and support

We’ve got to do this to perform our contract with you, so we can provide the best service possible

Train our staff

So that, when you contact us, you get the best possible customer service

 

Purchase history and saved items

What you’ve bought and what you’ve stored in your basket for another time

How we use your purchase history and saved items

Why?

Sell you things

We’ve got to do this to perform our contract with you

Provide customer service and support, and handle returns

We’ve got to do this to perform our contract with you

Finding out what you, and other customers, like

To ensure we are giving you what you want

 

Information about your phone or laptop, and how you use our website

Information you give us when you browse our site, including your IP address and device type and, if you choose to share it with us, your location data, as well as how you use our website.

How we use information about your phone or laptop, and how you use our website

Why?

Improve our website and set default options for you (such as language and currency)

To give you the best possible shopping experience

Protect our website

To prevent and detect fraud against either you or Shoon – unfortunate, but absolutely essential — and to meet our legal obligations about looking after your data

 

Information from accounts you link to us

What we do if you link your Twitter or Facebook accounts to us

How we use information from accounts you link to us

Why?

To enable you to log into our website simply and easily without having to create a specific account

To make it easier for you to use our site and purchase those items you want!

To provide product recommendations

So you can quickly spot things which take your fancy

 

Your responses to surveys, competitions and promotions

How we use your responses to surveys, competitions and promotions

Why?

Run the survey, competition or promotion

We’ve got to do this to perform our contract with you — if we can’t use your entry, you can’t possibly win!

You don’t have to give us any of this personal information but if you don’t, you may not be able to buy from the site, and you are unlikely to receive our optimal overall customer experience.  But that is your choice – and we respect that.

We also anonymise and aggregate personal information (so that it does not identify you) and use it for purposes including testing our IT systems, research, data analysis, improving our site, and developing new products and services. We also share this information with third parties.

 

 

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