Delivery & Returns
Standard delivery to an address of your choice is £3.99. Need your items sooner? Orders placed will be processed the next working day, so please allow 3-5 working days for standard delivery.
How is my order delivered?
Your parcel will be delivered by Hermes/UK Mail. If we're unable to deliver an item to you, a note will be left by the driver and delivery can be re-attempted.
Unfortunately we are unable to change the delivery address once an order has been dispatched.
We'll do our best to send you your whole order in one lovely bundle, however occasionally we may have to fulfill items from multiple locations. This may result in more than one delivery dispatched separately from different locations.
How long does delivery take?
Orders placed will be processed the next working day. If you have chosen our standard delivery option within 3-5 working days. Please note that Hermes/UK Mail do not guarantee delivery times.
If your order is for delivery to Northern Ireland or the Scottish Highlands and Channel Islands please allow extra time for delivery. For Overseas orders, please see 'Do you deliver outside of the UK' for expected delivery times.
How do I return an online order or item?
We want to make returns as easy as possible for you. If you are not completely satisfied with your online purchase you may return it to us by post or in-store within 14 days of receipt.
Please post your order back to Enfield Terrace, Leeds LS7 1RG FAO Shoon Customer Services
Please ensure you include your proof of purchase and contact details along with your return.
Please note: Returns postage costs are the responsibility of the customer and will only be refunded if there has been an error on your order or if the product is found to be faulty. If we have made a mistake on an item sent to you or it is faulty, we will refund your delivery charge and any delivery cost incurred in returning the item to us.
Items marked as Web Exclusive can only be returned to us via post, stores are unable to return these items for you.
All items must be returned in the condition they were sold, unworn, in original packaging. This does not affect your statutory rights in the event of faulty goods. We will not be able to accept the return of any item where there is evidence that these instructions have not been followed.
Returns to a Shoon store (UK only, excluding Web Exclusive products)
For your convenience, you can take your return to your nearest store, provided you take your proof of purchase with you (this can be in the form of an Order Receipt, Till Receipt or Credit/Debit Card Statement). You will also need the card that was used to purchase the item, to complete a refund if applicable. If you are not the cardholder for the order, they will need to be present at the time of return to store to accept the refund back onto their credit / debit card. Unfortunately this facility is not available at Shoon concessions in department stores.
To find your nearest branch visit Our Stores.
Orders paid for via PayPal can be returned to a Shoon store* or to our offices for a refund, please see the above guidelines on how to return.
*Please note that Paypal refunds cannot be processed whilst customer is in-store but will be processed back to their Paypal account by Head Office the next working day.
Web Exclusive Items
Items marked as Web Exclusive or Web Only can only be returned to us via post, stores are unable to return these items for you.
You are welcome to return items by post. Please note that this service is not free and you will be required to pay any postage costs incurred. When returning an item by post, please ensure that you complete and include the Order Invoice with your items.
Please note we are unable to offer exchanges outside the UK/Ireland/Channel Islands.
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