How do I return an order or item?
We want to make returns as easy as possible for you. If you are not completely satisfied with your purchase you may return it to us within 28 days of the date of purchase. If an item isn't returned to us within this time unfortunately we will be unable to process a return.
The item you wish to return must be in a saleable condition in its original, undamaged packaging (including inner and outer packaging), and we will consider the overall condition of it when making a refund. This does not affect your statutory rights in the event of faulty goods. If we find that the item has not been returned to us in a fully re saleable condition, we reserve the right to refuse a refund on it.
Returns to Shop
or your convenience, you can take your return in person to your nearest shop, provided you take your proof of purchase with you (this can be in the form of an Order Receipt, Till Receipt or Credit/Debit Card Statement). You will also need the card that was used to purchase the item, to complete a refund if applicable. If you are not the cardholder for the order, they will need to be present at the time of return to store to accept the refund back onto their credit / debit card.
Please do not return an order or item by post to a shop.
To find your nearest branch click here.
Returns by Post
Simply log into My Account and choose 'Returns & Exchanges' from the right hand menu. Please state if you would like an exchange or refund and the reason. If goods aren't returned to us within this time unfortunately we will be unable to process your return.
Please send your parcel to:
Website Returns, Shoon Ltd, Southover, WELLS, Somerset, BA5 1UH
We recommend that you send returns by Royal Mail Recorded or Special delivery so that they are insured for you and are traceable as we will only take responsibility for items that are being returned to us once we have received them at the above mentioned address.
Once we are in receipt of your return we aim to process it within 48 hours and we will email you to confirm this has been actioned.
PayPal Orders
Orders paid for via PayPal can be returned to a store or by post to our Head Office for a refund, please see the above guidelines on how to return.
Refunding the Delivery Charge
If we have made a mistake on an item sent to you or it is faulty, we will refund the delivery charges incurred in returning the item to us.
If you would like to discuss the exchange or return of any item, please email customer service or telephone us on 01749 686868, Monday to Friday between 09.00 and 17.30 (excluding Bank Holidays).
If you experience difficulty with this process please call us on 01749 686868 Monday to Friday between 09.00 and 17.30 (excluding Bank Holidays).
