At Shoon we pride ourselves on being different. As well as offering an alternative to high street chains with our unique range of quality shoe brands, we also aim provide a wholly different shopping experience

To find out more about us, click here.

Details of how to reach us are below:

E-mail: customerservice@shoon.com

Telephone: 01749 686868

The telephone enquiry line is available between 09.00 and 17.30 Monday to Friday (excluding Bank Holidays).

Please note that during busy periods your call may be diverted to an answer phone. Please leave your name and number and we will endeavour to return your call as soon as possible.

Post:

You can of course write to us at any time using the address below:

Shoon Ltd, Southover, WELLS, Somerset, BA5 1UH

Any item featured on our website or in one of our shops can be purchased by placing a telephone order by calling us on 01749 686868, Monday to Friday between 09.00 and 17.30 (excluding Bank Holidays).

Simply select what you would like to buy, call us to place and pay for your order and then decide whether you would like to collect it from one of our shops or have it delivered to you at home.

You can pay by Visa, Delta/Connect, Visa Electron, Maestro, Solo, MasterCard or PayPal.

Your order has been accepted when goods have been despatched. At that point we will also contact you by email confirming all that your order has been despatched and with details of how you can track your goods.

All prices stated are inclusive of VAT at the current rates and the total cost of the order is the price of the products ordered plus the delivery charge if applicable.

All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card raises any alerts due to discrepancies with your payment then we will notify you by email.

All online purchases take place in a safe environment using the latest security technology to protect our customers.

Sensitive information such as your credit card details, name and contact details are encrypted to ensure your orders remain private and protected over the Internet. We accept orders only from web browsers that permit communication through Secure Socket Layer (SSL) technology. This means you will only be able to place an order through a secure connection and information passed between your computer and our website cannot be read in the event that someone else intercepts it.

If you have any questions regarding our credit card security policies please contact Customer Services on 01749 686868 Monday to Friday between 09.00 and 17.30 (excluding Bank Holidays).

We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998).

We collect information about you for two reasons: firstly, to process your order and secondly, to provide you with the best possible service. We will not email you in the future unless you have given us your consent. We will give you the chance to refuse any marketing email from us.

We will never collect sensitive information about you without your explicit consent. The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly.

Orders to the value of £49.00 and over are free, whilst orders under the value of £49.00 will incur a £6.00 delivery charge.

Please note that a £6.00 delivery charge will be applicable if a change of delivery address is required once an item has been despatched.

We do not currently offer shipping outside of the United Kingdom however we are hoping to offer this service during the course of 2012, but we do not have a timescale for this at this time.

We can ship to a BFPO address however an order would need to be placed via the telephone by calling us on 01749 686868, Monday to Friday between 09.00 and 17.30 (excluding Bank Holidays).

As we only despatch orders within the United Kingdom the order is treated as a UK order and therefore we are unable to waive or refund the VAT.

All BFPO addresses must be registered as UK, rather than the country you are posted in. Royal Mail will then deliver the order to the British Forces Post Office in London where it becomes the responsibility of the British Forces to deliver your order to the correct location.

When you place an order request on our website we will email you an acknowledgement which will confirm all relevant details. This acknowledgement is not acceptance of your order, which is at the point of despatch.

We may need to refuse an order, which may result from one of the following reasons:

• The product ordered being unavailable from stock
• We cannot obtain payment authorisation from your card issuer
• Errors within the product information including price or promotion

If there are any problems with your order we will contact you. While we will look to resolve any difficulties quickly and look to reach a mutually acceptable solution, we need to state that the contract is governed by the laws of England and any dispute between us will be resolved exclusively in the courts of England. Your statutory rights are not affected.

While we take all reasonable care, in so far as in our power to do so, to keep the details of your order and payment secure. However, in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from the website.

When an order is placed the funds for the order are reserved with your card issuer. The funds are not physically debited until the order is despatched.

Payment can be declined by your card issuer at this time, we will advise you if this occurs via email to the address stated on your order.

Once you have placed an order and you receive a confirmation email we are unable to add, remove or amend an item from the order.

Orders will be delivered by the third party courier Interlink Express. You will receive an email from the courier Interlink Express advising you of an Estimated Time of Arrival (ETA) on the day that delivery is due to take place. In addition to a free of charge text message if you place a mobile number in the phone number field when placing your order. Please note that if delivery is unsuccessful on two or more occasions the order will be returned to our Head Office and re-despatched via Royal Mail Special Delivery.

All deliveries will need to be signed for, additional instructions specifying the order be left in a location without signature will be omitted from the delivery address and instructions.

A £6.00 delivery charge will be applicable if a change of delivery address is required once an order has been despatched.

Please note that items may be despatched separately from different locations.

We aim to deliver orders within one working week, however delivery will usually take place within 24-48 hours from the date of despatch. Please note that if an order is placed outside of business hours (Monday to Friday between 09.00 and 17.30 excluding Bank Holidays) your order will processed on the next working day and the estimate of a week should be taken from then.

You will receive an email from the courier Interlink Express advising you of an Estimated Time of Arrival (ETA) on the day that delivery is due to take place. In addition to a free of charge text message if you place a mobile number in the phone number field when placing your order.

If your order is for delivery to Northern Ireland or the “Highlands and Islands” please allow extra time for delivery.

Please note that items may be despatched separately from different locations.

We want to make returns as easy as possible for you. If you are not completely satisfied with your purchase you may return it to us within 28 days of the date of purchase on presentation of your proof of purchase. If an item isn't returned to us within this time unfortunately we will be unable to process a return.

The item you wish to return must be in a saleable condition in its original, undamaged packaging (including inner and outer packaging), and we will consider the overall condition of it when making a refund. This does not affect your statutory rights in the event of faulty goods. If we find that the item has not been returned to us in a fully re saleable condition, we reserve the right to refuse a refund on it.

Returns to Shop

For your convenience, you can take your return in person to your nearest shop, provided you take your proof of purchase with you (this can be in the form of an Order Receipt, Till Receipt or Credit/Debit Card Statement). You will also need the card that was used to purchase the item, to complete a refund if applicable. If you are not the cardholder for the order, they will need to be present at the time of return to store to accept the refund back onto their credit / debit card.

Please do not return an order or item by post to a shop.

To find your nearest branch click here.

Returns by Post

• Simply log into My Account and choose Returns & Exchanges from the right hand menu. Please state if you would like an exchange or refund and the reason.
• Please send your parcel to: Returns, Shoon Ltd, Southover, WELLS, Somerset, BA5 1UH
• We recommend that you send returns by Royal Mail Recorded or Special delivery so that they are insured for you and are traceable as we will only take responsibility for items that are being returned to us once we have received them at the above mentioned address.
• Once we are in receipt of your return we aim to process it within 48 hours and we will email you to confirm this has been actioned.

PayPal Orders

Orders paid for via PayPal can be returned to a store or by post to our Head Office for a refund.

Please note that we are currently unable to process refunds via PayPal. During this time returns to a store will have the refund amount processed on to a credit or debit card and returns by post will have the refund issued by us contacting you via telephone to process it on to a credit or debit card.

Refunding the Delivery Charge

If we have made a mistake on an item sent to you or it is faulty, we will refund the delivery charges incurred in returning the item to us.

If you would like to discuss the exchange or return of any item, please email customer service or telephone us on 01749 686868, Monday to Friday between 09.00 and 17.30 (excluding Bank Holidays).

Orders paid for via PayPal can be returned to a store or by post to our Head Office for a refund.

Don't worry, it's OK...

Simply take your return in person to your nearest shop, provided you take your proof of purchase with you (this can be in the form of an Order Receipt, Till Receipt or Credit/Debit Card Statement). You will also need the card that was used to purchase the item, to complete a refund if applicable.

Or return the item along with your proof of purchase to us at the address below, ensuring that your full contact details are enclosed and specifying whether you would like a refund or an exchange (as applicable):

Returns, Shoon Ltd, Southover, WELLS, Somerset, BA5 1UH

We recommend that you send returns by Royal Mail Recorded or Special delivery so that they are insured for you and are traceable as we will only take responsibility for items that are being returned to us once we have received them at the above mentioned address.

Once we are in receipt of your return we aim to process it within 48 hours and we will email you to confirm this has been actioned.

Gift cards are available to purchase from any of our stores or by calling us on 01749 686868, Monday to Friday between 09.00 and 17.30 (excluding Bank Holidays).

We do not sell or accept gift cards on our website at this time.

We do not offer student discount at this time.

We don't have a catalogue, however we try to ensure that all of the items that we stock are featured on our website, which are available to buy online, over the telephone or from one of our shops.

To help us solve the issue for you, please email us and include as many of the following details as possible, please cut and paste any error message that appeared on the screen into the email:

Your Operating System (e.g. Windows XP, Mac OS 9.0)

Internet Browser (e.g. Internet Explorer 6, Mozilla Firefox 3.5.1)

What URL you are trying to access (e.g. http://www.shoon.com/locations)

What time the problem occurred

What the problem is

This slight alteration has optimum effect. The insole of Gabor's 'best fitting' styles has been made 4mm wider than our standard across the joint area. This allows for greater comfort for today's modern feet. The overall forepart upper dimensions are kept the same with a 4mm reduction in overall girth.

Give them a try and feel the difference.