At Shoon we pride ourselves on being different. As well as offering an alternative to high street chains with our unique range of quality shoe brands, we also aim provide a wholly different shopping experience

To find out more about us, click here.

Details of how to reach us are below:

E-mail:

customerservice@shoon.com

Telephone:

01749 686868

The telephone enquiry line is currently available between 09.00 and 17.30 Monday to Friday (excluding Bank Holidays).

Please note that during busy periods your call may be diverted to an answer phone. Please leave your name and number and we will endeavour to return your call as soon as possible.

Post:

You can of course write to us at any time using the address below:

Shoon Ltd, Southover, WELLS, Somerset, BA5 1UH

Any item featured on our website or in one of our shops can be purchased by placing a telephone order by calling us on 01749 686868, Monday to Friday between 09.00 and 17.30 (excluding Bank Holidays).

Simply select what you would like to buy, call us to place and pay for your order and then decide whether you would like to collect it from one of our shops or have it delivered to you at home.

You can pay by Visa, Delta/Connect, Visa Electron, Maestro, Solo or MasterCard.

Your order has been accepted when goods have been despatched. At that point we will also contact you by email confirming all that your order has been despatched and with details of how you can track your goods.

All prices stated are inclusive of VAT at the current rates and the total cost of the order is the price of the products ordered plus the delivery charge if applicable.

All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card raises any alerts due to discrepancies with your payment then we will notify you by email.

All online purchases take place in a safe environment using the latest security technology to protect our customers.

Sensitive information such as your credit card details, name and contact details are encrypted to ensure your orders remain private and protected over the Internet. We accept orders only from web browsers that permit communication through Secure Socket Layer (SSL) technology. This means you will only be able to place an order through a secure connection and information passed between your computer and our website cannot be read in the event that someone else intercepts it.

If you have any questions regarding our credit card security policies please contact Customer Services on 01749 686868 Monday to Friday between 09.00 and 17.30 (excluding Bank Holidays).

We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998).

We collect information about you for two reasons: firstly, to process your order and secondly, to provide you with the best possible service. We will not email you in the future unless you have given us your consent. We will give you the chance to refuse any marketing email from us.

We will never collect sensitive information about you without your explicit consent. The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly.

Orders to the value of £49.00 and over are free, whilst orders under the value of £49.00 will incur a £6.00 delivery charge.

Please note that a £6.00 delivery charge will be applicable if a change of delivery address is required once an item has been despatched.

We do not currently offer shipping outside of the United Kingdom however we are hoping to offer this service in the future.

We can ship to a BFPO address however an order would need to be placed via the telephone by calling us on 01749 686868, Monday to Friday between 09.00 and 17.30 (excluding Bank Holidays).

As we only despatch orders within the United Kingdom the order is treated as a UK order and therefore we are unable to waive or refund the VAT.

All BFPO addresses must be registered as UK, rather than the country you are posted in. Royal Mail will then deliver the order to the British Forces Post Office in London where it becomes the responsibility of the British Forces to deliver your order to the correct location.

When you place an order request on our website we will email you an acknowledgement which will confirm all relevant details. This acknowledgement is not acceptance of your order, which is at the point of despatch.

We may need to refuse an order, which may result from one of the following reasons:

• The product ordered being unavailable from stock
• We cannot obtain payment authorisation from your card issuer
• Errors within the product information including price or promotion

If there are any problems with your order we will contact you. While we will look to resolve any difficulties quickly and look to reach a mutually acceptable solution, we need to state that the contract is governed by the laws of England and any dispute between us will be resolved exclusively in the courts of England. Your statutory rights are not affected.

While we take all reasonable care, in so far as in our power to do so, to keep the details of your order and payment secure. However, in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from the website.

When an order is placed the funds for the order are reserved with your card issuer. The funds are not physically debited until the order is despatched.

Once you have placed an order and you receive a confirmation email we are unable to add or remove an item from the order.

Orders will be delivered by a third party courier. If delivery fails on two or more occasions the order will be returned to our Head Office.

All deliveries will need to be signed for, additional instructions specifying the order be left in a location without signature will be omitted from the delivery address and instructions.

A £6.00 delivery charge will be applicable if a change of delivery address is required once an order has been despatched.

Please note that items may be despatched separately from different locations.

We aim to deliver orders within one week. Please note that if an order is placed outside of business hours (Monday to Friday between 09.00 and 17.30 excluding Bank Holidays) your order will processed on the next working day and the estimate of a week should be taken from then.

If your order is for delivery to Northern Ireland or the “Highlands and Islands” please allow extra time for delivery.

Please note that items may be despatched separately from different locations

Returns
We want to make returns as easy as possible for you. If you are not completely satisfied with your purchase you may return your order back to us within 14 days of the date of despatch. If goods aren't returned to us within this time unfortunately we will be unable to process a return.

The product you wish to return must be in a saleable condition in its original, undamaged packaging (including inner and outer packaging), with this in mind we strongly advise against using brown paper or bags to return your order, and we will consider the overall condition of the product being returned when making a refund. This does not affect your statutory rights in the event of faulty goods. If we find that the product has not been returned to us in a fully re saleable condition, we reserve the right to refuse a refund on the item.

Returns to Shop
For your convenience, you can make your returns at your nearest shop, provided you take your Order Receipt with you as your proof of purchase. You will also need the card that was used to purchase the order online, to complete your refund. If you are not the cardholder for the order, they will need to be present at the time of return to store to accept the refund back onto their credit / debit card. To find your nearest branch click here.

Returns by Post

• Simply log into My Account and choose Returns & Exchanges from the right hand menu (this should be on the website on which the order was placed i.e. Full Price or Clearance). Please state if you would like an exchange or refund and the reason. You will then be issued with a unique returns number, please include this with your return. This returns number is valid for 7 days from the date of issue, if goods aren't returned to us within this time unfortunately we will be unable to process your return.
• Please send your parcel to:
  Website Returns, Shoon Ltd, Southover, WELLS, Somerset, BA5 1UH
• Please take your parcel(s) to your nearest post office. We recommend that you send returns by special delivery so that they are insured for you and are traceable. Goods are returned to Shoon at your own expense (if you ask for an exchange we will pay for this to be sent to you). Please also note that we will only take responsibility for goods that are being returned to us once we have received them at the above mentioned address. We strongly advise against using brown paper or bags to return your order
• Once we are in receipt of your return we aim to process all refunds and exchanges within 48 hours. We will email you to confirm your return has been processed. You will receive your refund to your original method of payment for the purchase price within 14 days after we receive your return This time period is controlled by your card issuer.

Refunding the Delivery Charge
If we have made a mistake on an item sent to you or it is faulty, we will refund the delivery charges incurred in returning the item to us.
If you would like to discuss the exchange or return of any item, please email customer service or telephone us on 01749 686868, Monday to Friday between 09.00 and 17.30 (excluding Bank Holidays).

If you experience difficulty with this process please call us on 01749 686868 Monday to Friday between 09.00 and 17.30 (excluding Bank Holidays).

Gift cards are available to purchase from any of our shops or by calling us on 01749 686868, Monday to Friday between 09.00 and 17.30 (excluding Bank Holidays).

We do not sell or accept gift cards on our website at this time.

We do not offer student discount at this time.

We don't have a catalogue, however we try to ensure that all of the items that we stock are featured on our website, which are available to buy online, over the telephone or from one of our shops.

To help us solve the issue for you, please email us and include as many of the following details as possible, please cut and paste any error message that appeared on the screen into the email:

Your Operating System (e.g. Windows XP, Mac OS 9.0)

Internet Browser (e.g. Internet Explorer 6, Mozilla Firefox 3.5.1)

What URL you are trying to access (e.g. http://www.shoon.com/locations)

What time the problem occurred

What the problem is